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Refund/Returns policy
We offer a 14-day returns period for every product we sell. This period starts from the day you receive your delivery.
Changed your mind?
You have the right to cancel your order within 7 working days of placing it.
To cancel, please email us via our contact form, including your name and order number.
If your order has already dispatched, cancellation may no longer be possible. In this case, the return process below will apply.
Changing Your Mind After Delivery
If you change your mind about your purchase, we offer a 14-day return period beginning on the day of delivery.
To qualify for a return:
- Items must be fully packaged
- Items must be unused
- Items must be in their original condition
Customers are responsible for returning the goods or paying the collection fee of £100 if they request a collection from us.
This is deducted from the final refund,.
Once the items are received and inspected, refunds are issued within 7 working days.
Damaged or Incorrect Items
Please inspect your product carefully before the courier leaves your property.
If your item arrives damaged or incorrect:
- Notify the courier immediately, where possible.
- Contact us within 24 hours of delivery on info@whisperbeds.co.uk
- Provide photographs of the damage and include your name and order details.
This allows us to investigate the issue swiftly and resolve it for you. We will provide a replacement item.
Faulty Items and Warranty
If a fault develops, please contact us to report the issue. We will require photographs. Where a particular part is faulty we will replace if on a like for like basis.
Your item will be covered under a one-year manufacturer’s warranty. This starts from the day you receive your goods. If a fault occurs then please email us on info@whisperbeds.co.uk
If the issue is covered, we will arrange a repair or replacement depending on the problem.
If the issue is not covered, we will assess the situation and advise you on the next steps.
For a full list of what is covered please visit the warranty page to download your 1 years manufacturers warranty.
What if my bed doesn’t fit?
It is your responsibility to ensure you measure your space correctly. Should you order a product that does not fit or you simply do not like it, then please be aware that you have 14 days from the date of delivery to return it, you will be responsible for the return cost.
Fabric samples
All photographs of beds featured on our website are taken in a studio environment and lighting can vary. To avoid disappointment, order free fabric samples before placing your order to ensure the perfect fabric and color. Click here to order.
How to Request a Return
To start a return:
- Email our customer support team using the contact form.
- Include your name, contact details and order number.
- Attach photographs if relevant.
- Our team will confirm the next steps.
Once we receive your return, we inspect the items and process your refund within 7 working days.
Refund
Please be aware that refunds are processed in the same method which was used to pay and within 7 working days.
Contact Us
If you have any questions about returns or need assistance:
Email: info@whisperbeds.co.uk
Phone: 0330 043 9875
Hours: Monday to Friday, 9 am to 5 pm
We will respond within 24 hours. We are always here to help.